Resume

Michaela Rodriguez, APTD

Sr. instructional designer

San Antonio, TX | 210-947-6508 | Michaela.Rodriguez0404@gmail.com | LinkedIn: www.linkedin.com/in/michaelanrodriguez | Portfolio: www.michaelarodriguez.info

Designed, developed, consulted corporate training programs using AI-powered tools for the Marketing groups, resulting in a 20% increase in training engagement.
Ability to use generative AI prompter to create real world scenarios for sales representatives.
Lead the development and implementation of training strategies, evaluated program effectiveness, and provided guidance to instructional design teams, resulting in a 25% improvement in training outcomes.
Introduced new design elements such as AI integration in training programs and instructional materials, leading to a 15% improvement in new hire onboarding efficiency.

Designed, developed, and facilitated agent development programs, leading to a 30% reduction in agent error rates.
Conducted learning needs analysis to integrate and enhance existing curriculum, meeting the needs of Field Operations and Regional Support Center.
Facilitated learning programs for front-line customer service and Regional Support Center (RSC) personnel in both in-person and virtual environments, achieving a 95% satisfaction rate in training evaluations.

UNDERGRADUATE COMPLETED- 2018